Frequently Asked Questions
1. What services & facilities are included in the nightly rate?
We include everything to make your stay as comfortable as possible. The day of your arrival, we provide you with towels, linen, bathroom amenities (hand soap, shower/shampoo gel), coffee, sugar, without extra charge. If your reservation is longer than 3 days, the linen and towels will be refreshed as part of our free charge housekeeping service. Our team is available 24/7 to assist with any problem or special request through phone and all apps (whats app, viber, imessage).
2. How do I book an transfer service?
We can arrange a transfer service for you with extra cost, which depends on the number of guests. When you receive the booking confirmation, you can contact with our Guest Services Team to give them the details of your arrival (flight number, arrival time at Airport etc.), they need to book your transfer service.
3. How do I get access to my apartment?
On the day of your arrival, between 12:00-14:00 you will receive all the useful information of the property through email, whats app, viber & imessage. You will be able to have an easy and uncomplicated access to the apartment by yourself.
4. Will I meet anyone during my arrival?
It's not necessary to meet someone when you arrive at the apartment, as you are full informed about the check in.
The contactless access serves even the last minute reservations. You don't need to worry about the exact time of your arrival at the property. Our time is available to respond promptly and assist you through phone.
5. How can I receive a special offer if I belong to a group?
If you belong to a group, we suggest you contact us by filling out the contact form: https://www.airstay.gr/contact/
Our time will respond immediately to your request with the best offer for you.
6. When can I check in to my apartment?
The check in starts at 14:00. From that time, you can enter to accommodation any time you want. A request for early check in may be accepted if you informed us 24 hours before your arrival. The accommodation must be properly prepared to receive you.
7. When do I have to check out of the apartment?
On the day of your departure it is necessary to check out until 11:59am. The accommodation must be properly cleaned and prepared to accommodate future guests at check-in time.
8. What cancellation conditions do you have?
The cancellation policies may vary , depending on the booking platforms, the Company's policy and the dates of your reservation.
In case of Booking through our website, the following policy applies:
-Free cancellation is allowed if you cancel 14 days before your arrival,
-To cancel a reservation from 14 to 7 days before arrival, 50% of the total amount of the reservation will be charged,
-in all other cases the entire amount will be charged.
9. How do I cancel my booking?
If you have booked an apartment through our website, you should contact with us directly (by mail, viber, whats app, imessage, phone call).
10. What are the benefits of check in/out online?
It's quick, easy and safe. You choose when you would like to check in/out. It's not necessary to meet anyone.
In order to take advantage of this feature, you need access to a smartphone, table or computer with internet connection.
11. What do I have to do after the booking confirmation?
Once your booking is registered, you will receive a confirmation via email. Make sure you fill in your correct phone number. The day of your arrival, you will receive all the useful information for your access to the apartment. If you know that you will not have internet access that day, please contact with us immediately so we will be able to send you all the useful information earlier.
1. There is any sign οf Airstay brand outside of each building or apartment?
Thre is a label with the property's name, the logo of Airstay and our contact numbers in each of our buildings. So you will be able to contact with us at any time.
2. Is the kitchen equipped?
Each accommodation has a fully equipped kitchen with appliances and cooking utensils, ideal for preparing a meal.
3. Do you provide bath amenities?
Of course, we provide you with the basic personal care items like hand soap, shower gel/shampoo. Also, we are always available to respond to any request.
4. Do the apartments have parking space?
Our apartments have not a parking space. Nevertheless, all of our buildings are located to safe and quiet neighborhoods, so you can park right outside of our property.
5. Smoking is allowed?
Smoking is strictly prohibited in the property of Airstay, including all apartments, public areas, elevators, corridors, lounge, lobby. When in open spaces outside the building of Airstay or in balconies, Guests are advised to avoid smoking near other guests, in a manner that would disturb their stay and enjoying our faciliities and services.
6. Do you allow parties?
According to our company policy, any social event is prohibited in our accommodation.
7. Pets are allowed?
To ensure the calm stay of all our guests, we do not allow pets to stay in our apartments or in the common areas of the accommodation. You can read about the exceptions at the following link: https://www.airstay.gr/terms-and-conditions/