General Terms & Conditions
These General Terms & Conditions constitute the entire agreement between our property company (hereinafter the "Airstay", "apartment" or "us") and our customers (hereinafter "Customer/s", "Guest/s" or "you"). These General Terms & Conditions are published in our official website. When you prepay the reservation , you automatically agree and accept all provisions of the Agreement as valid and binding for you and your guests that will stay in our apartments.
Airstay: The company Airstay, with all the properties near Spata, Artemida, Vraurona or any other place we may have presence in the future. Our apartments are part of Airstay company.
Apartments (or "us" or "we"): is the company and the apartments' establishment, where you will be provided with accommodation services and other related facilities according to the Agreement.
Customer: Is the person who orders services from Airstay and the apartments from Airstay.
Guests (or "you"): is the customer and the other persons who will stay in the ordered by the customer apartment or apartments of our company.
Agreement: is the agreement between Airstay on one hand and the Customer and the Guests on the other for the provision of accommodation and all other related services and facilities provided during your stay in our apartments, excluding third party services. The Agreement includes these General Terms and Conditions.
Third Parties: are independent companies and contractors that are allowed by Airstay to provide independently services, called Third Party Services, to our Guests.
Third Party Services: are services provided by Third Parties, such as indicatively excursions, tours, vehicle leasing, taxi or transportation services, sports, ski and other water sports as well as any other services billed directly by the Third Party or indirectly by the company and provided by and independent company or person, who is not an employee of Airstay.
Booking Agents: Are booking channels, travel agents, tour operators as well as any third party that, either directly or through an internet platform or any other type of internet means, telephone or other, arranges for a booking in apartments of Airstay, so as for you to be able to receive accommodation services by us.
Booking Confirmation: is the acceptance by Airstay of the Customer's booking request, which includes, which includes pricing, rates, arrival and departure dates, number of guests, number of apartments and all other facilities provided to the Customer and the Guests that will accompany him or her.
General Terms & Conditions: can by found in
Registration Form: the document filled by the Customer at online check in and send to the Customer's email before your arrival at the apartment.
Airstay and its apartments provide services as articulated in our official website and these General Terms & Conditions, such as accommodation services.
During their stay our Guests are able to use a variety of facilities and services, either ours or provided by Third Parties, which are all articulated in our website and the Booking Confirmation.
Except as expressly mentioned in our official website, the Agreement and the Booking Confirmation, no other services or facilities are provided by Airstay to the Customers and Guests.
3.1. Anyone can make a booking, either direclty with Airstay, through our website or any other procedure adopted by the company for this reason or through Booking Agents. In case that the Customer makes a booking through a Booking Agent, Airstay and the apartments shall not be responsible or liable for services that such Booking Agent promised, if such services are not included in the official website of Airstay or for terms and rates that such Booking Agent did not have the authorization to provide to you.
3.2. In order to make a booking in apartments by Airstay you need to be over 18 years old of age. In case you are under this age, your parents can make a booking on your behalf, in which case your parents or someone over 18 needs to accompany you during your stay in our apartments. In any event, in case of booking by using a valid card or debit card, the owner of such card needs to be present with you.
3.3. Customer is responsible to provide his personal data, as requested during the booking process, which shall be true and accurate and as imprinted in the Customer's identification card or passport. In addition, Customer is obliged to keep his contact details updated, as necessary, in order to be able to provide our services and execute this Agreement.
The company will not have any liability to make notifications to the Customer relating to this Agreement, if the Customer's contact details are false, misleading or outdated and the Customer is not possible to be reached, in which case it is hereby agreed by the Customer that he or she waives his or her right for notifications.
3.4 If is not possible to book a specific room in any hotel, except if this is explicitly stipulated in the Booking Confirmation. The Customer is able to book a specific type of room from a list of types of rooms found in Airstay official website.
- PAYMENT TERMS & CANCELLATION POLICY
4.1. You may pay for your stay in apartments of Airstay with all available methods, such as cash, credit/valid card, ebanking, money transfer or any other method to be accepted by us in the future. Our payment policy is the following:
-For Non Refundable Rates, upon reservation, the full amount will be charged on your credit card, which will be non-refundable in case of cancellation, modification or non-show.
-For Flexible Rates, a credit card guarantee is required, in order to secure your reservation. Airstay reserves the right to pre-authorize credit cards prior to the Guest's arrival. The credit card will be charged only if cancellation fees are applicable, based on the company's cancallation policy.
Our payment policy is presented in our website and will, also, provided during the booking procedure relating your specific order submitted through our web tools and platform or Booking Agents or their platforms. A specific payment policy may be provided in the Customer's Booking Confirmation.
4.2. In order to provide you with special offers or discounts, we may request that you pay in advance part or the whole amount of the billable charges for your booking. In such case, we may not provide you with a Booking Confirmation, if you have not paid this amount within timeframe provided.
4.3. In case of long term leasing of the apartment, the charges and the terms may differ as they are defined after consultation of the Company with the Customer.
4.4. In order to provide a Booking Confirmation, Airstay will usually request that a deposit is paid in the Company's account or charged in your credit card on behalf of the Company.
If your booking is made through a Booking Agent, such deposit will be included in such Booking Agent's billing voucher. In case you are not present in the apartment at the arrival date mentioned in the Booking Confirmation and you do not use our accommodation services, then the Company will keep the aforementioned deposits as reimbursement and be free to offer the room or rooms kept for the Customer to any third party.
4.5. Our cancellation policy is the following:
-For Non Refundable Rates, no free cancellation is allowed for these rates. If the booking is cancelled or modified or in case of non-show of the Customer and his or her Guests, an amount equal to the 100% of the booking rates will be charged as cancellation fees.
-For Flexible Rates, cancellation policies may vary , depending on the booking platforms, the Company's policy and the dates of your reservation.
In case of Booking through our website, the following policy applies:
-Free cancellation is allowed if you cancel 14 days before your arrival,
-To cancel a reservation from 14 to 7 days before arrival, 50% of the total amount of the reservation will be charged,
-in all other cases the entire amount will be charged.
Our cancellation policy is, also provided in our website, as well as during the booking process, relating to your specific order, either through our booking tools and platform or through the platforms of Booking Agents. The specific cancellation policy for your approved products and services is included in the Customer's Booking Confirmation. However, in case that the booking with Flexible Rates is accompanied with special offers and discounts, the Company will have the right to keep the full amount of the deposit.
4.6. In case you want to change your booking or your arrival and departure dates (check in & check out), you must send your request to our Company. Airstay is not obliged to accept such request and this will depend on the apartment's availability, the dates you initially booked and other factors. In addition, this may entail extra charges, which will be communicated to you. In case the Company accepts your request and you approve any additional charges that may apply, you will receive an updates Booking Confirmation. Only an updated Booking Confirmation shall be considered as valid approval of a change of booking or a change in arrival and departure dates on behalf of the Apartment.
4.7. Any other charges for additional services provided during the Guest's stay will be either paid immediately. The Customer shall settle in full the accounts of all apartments booked by him before arrival. The Company shall provide the Customer with the relevant invoice that will indicate the respective charges in detail.
- YOUR STAY IN APARTMENTS BY AIRSTAY
5.1. Check in & check out hours are mentioned in our website and the Booking Confirmation. In case, there is no relevant mention in such documents, then Customers and Guests can check in at or after 14:00 and shall check out by 11:59.
5.2. The Customer is obliged to maintain communication with the Company on the day of arrival either by mail or through applications: viber, whats' app, imessage, sms because through the above he receives between 12:00 and 14:00 (time in Greece) an automated message with all the necessary information and passwords about the access in the apartment. In case the Customer is unable to access via internet and telephone between the above mentioned period, he/she must inform the Company 24 hours before his/her arrival.
5.3. Airstay is not obliged to provide accommodation to the Customer and the Guests before 14:00 (early check in). The Customer may agree with the Company otherwise, in which case an additional charge may apply. If the Customer accepts such charge, then Airstay will send an amended Booking Confirmation. Any derogation from the aforementioned check in & check out hours can only be binding upon the Company, a) if it is stipulated in the Booking Confirmation or b)if such change is requested during the Guests stay, only when the apartments' manager has provided his approval and the Customer has paid the relevant additional charge.
5.4. Airstay is not obliged to provide accommodation to the Customer and the Guests after 11:59 (late check out). In case the Customer and his or her Guests do not depart from the apartment booked by 12:00 at the date of departure (late check out), the Company will have the right to impose an extra charge, depending on the time the Customer and his or her Guests actually departed from the apartment. If the apartment is evacuated by the Customer and his or her Guests before 18:00 of the same date, then the Customer will be obliged to pay an amount equal to the 50% of the rate of that apartment for this date. If the apartment is evacuated by the Customer and his or her Guests after 18:00 of the same date, then the Customer will be obliged to pay an amount equal to the 100% of the rate of that room for this date. The above presupposes that the Customer has informed the Company 24 hours before the late check out time and that the specific apartment is available that day.
5.5. In case of booking up to 6 nights, a weekly cleaning and inspection of the apartment is mandatory. The day and time of the inspection / cleaning is set after consultation of the Company with the Customer.
- LOST ITEMS, VALUABLES & PROPERTY
Airstay is not responsible for any items, valuables or other property of our Customers and Guests that have been forgotten on the property. In case you lose any items, valuables r property during your stay in our accommodation, you should immediately inform the manager of the properties. For our Guests convenience we keep all lost items, valuables or property found for a period of one (1) month, after the date our personnel found them. In case we find any items and valuables, we have no obligation to contact our Guests, in order to inform them accordingly. If we are not notified by our Guests that they have lost specific items, valuables or property within one (1) month from their departure (check out late), the Company will not have any obligation to return them, since it is our policy to dispose any such lost items, valuables and property that our found in our properties after one (1) month. In case of any return of lost items, valuables and property to you, the postage of courier costs will be borne by you.
- LOST ITEMS, VALUABLES & PROPERTY
Airstay is not responsible for any stolen valuables, items or other property of our Guests. It is your obligation to protect your property and keep your valuables safe. We encourage our Guests to lock their apartment at all times that they are not present. Our Guests shall immediately inform the manager of the properties, in case of stolen goods, property or valuables, so as to notify the police as early as possible.
- DAMAGES TO AIRSTAY PROPERTY
8.1 Our Guests are responsible for any damage caused to the apartment or any furniture and equipment there in as well as the company establishment due to any act or omission attributable to them or their invitees. In such case, the Customer shall be jointly liable with his or her Guests and invitees. If such damage is detected after the Guests have departed, our Company reserves the right to make a charge to the Customer's credit or debit card, in which case, our Company reserves the right to charge the Customer with the cost of replacing any items that were damaged or removed without consent from the Company by the Customer, his or her Guests or invitees. The charge will be the full replacement amount of the missing or damaged item, furniture or equipment, which includes possible transportation and labor costs. In case a guarantee has been received upon the confirmation of booking, the amount is deducted from it as a compensation for the damage of the accommodation.
8.2. Airstay is responsible for the proper operation of the equipment and any device of the accommodation. In case of maintenance, physical damage or wear due to weather
events or other cause for which the Customer is not responsible, Airstay is obliged to immediately assign any work to the competent company and it in turn to proceed with the repair of the damage as soon as possible. In case the property is considered non-functional due to the damage or the inability to be resolved immediately, the Company is obliged to provide you with appropriate accommodation, if there is available, or to compensate you with the amount corresponding to the remaining days of your booking. The charge corresponding to the full amount of the replacement or repair is borne exclusively by the Company.
- HOTEL OBLIGATIONS
9.1. The Company is responsible for provide accommodation services to its Guests as provided for in its website and the Booking Confirmation, diligently and professionally, showing the appropriate responsibility expected from any quality accommodation around the world. The Company has in place a strict and high quality health & security policy.
Airstay complies with all mandatory provisions of health and safety regulations and legislation in Greece. In addition, we adopt all appropriate standards and acquire certifications for health and safety, so as for our Guests to feel at all times secure and comfortable in our apartments and enjoy high standards of services.
9.2. In case of injury, illness or any need for medical care of assistance, our Guests shall immediately inform the manager, in order to request assistance and refer them to a doctor or hospital. The Company is not responsible for external hospital' s and doctor' s services or charges, which latter shall be paid by our Guests directly to them and are not included in our charges.
- GUESTS OBLIGATIONS
10.1. Guests are obliged to leave the apartment upon their departure exactly as it was upon their arrival. In case of misuse of the accommodation and its general equipment, Guests will be charged extra costs.
10.2. Guests shall behave properly, be decend and use good manners during their stay in apartments by Airstay. In order to respect the right of all guests of Airstay to be able to make proper use of all facilities of the property, our Guests are required to follow dress codes when using public areas of the property.
Guests shall not behave inappropriately, make noises that annoy other guests or do any harm or inflict any injury to or insult third parties, indicatively Airstay employees or other guests of the Airstay properties. Airstay may deny access to public areas, apartments or establishment to Guests that do not comply with the aforementioned rules as well as appropriate hygiene standards or have consumed much alcohol that leads to inappropriate behavior. In case of death, injury or other damage thereof attributable to specific Guests, Airstay may provide their data details to the police, in order to initiate relevant prosecution procedures and they will be responsible to indemnify and hold our Company harmless from and against any claims, actions or damages claimed by any third party or employee due to their actions.
10.3. In certain Mitsis Hotels children under the age of 18 are not allowed. When you make your booking you will be informed accordingly. You may bring your children under the age of 18 with you only if they have been included in your Booking Confirmation.
10.4. It is not allowed to bring pets or animals in our apartments. In certain cases we may allow for service dogs or other derogations to this policy, as long as a relevant request has been made to Airstay, has been approved by us and has been included in the Booking Confirmation.
10.5. Smoking is strictly prohibited in the property of Airstay, including all apartments, public areas, elevators, corridors, lounge, lobby. When in open spaces outside the building of Airstay or in balconies, Guests are advised to avoid smoking near other guests, in a manner that would disturb their stay and enjoying our faciliities and services.
10.6. Airstay does not provide parking for the Guests' vehicles. In case Airstay provides such parking facility, it is agreed and accepted upon that the Company will not be responsible for the safety of the Guest's vehicles and that the Guests shall have in place relevant insurance, in order to cover damages to the vehicle, its destruction or theft.
10.7. In case of illness, poisoning, salmonella or other disease caused by the use of food and beverages you brought in our apartments, you are responsible to immediately inform the manager of the property and keep the Company harmless from and against any claim by any third party for damages caused due to such diseases being transmitted to any guests or employees of the Hotel.
10.8. You are not allowed to sublet the room provided to you by our Company nor can you provide accommodation in such room to any third party. At your arrival you are obliged to declare the exact number of guests that will be staying in the rooms that you have booked. No additional guests are allowed, except if this has been approved by the manager of the property, in which case an additional charge may be applicable.
10.9.Parties and social events are not allowed in our apartments or in public areas of accommodation.
10.10. The accommodation of Airstay don't currently have disabled service standards.
In case a Guest has a physical or mental disability, the Customer has to inform the Company before Booking Confirmation or at least five (5) business days before check in. If Airstay is not informed that a Guest has a physical disability, then Airstay shall have no liability towards the Customer or such Guest for the latter not being able to use company's facilities or use properly the company's services in whole or in part and the Customer will still have to pay the full amount of the fees applicable for his or her booking. For the Guests with mental disabilities it is required that they are accompanied by a professional medical assistant or doctor that will be able to provide the necessary treatment, if required, otherwise the Company may cancel the Booking Confirmation for such Guest, with no obligation to return the deposit.
10.11.Our accommodations have wireless (wi-fi) services. The Customer and the Guests are obliged to comply with the wi-fi appropriate usage policy. Indicatively, you may not use such services for unlawful or fraudulent acts, for defamation, insults to third parties, infringement of intellectual property rights or proceed in any other act that will lead to denial of service. In addition, Guests are obliged to respect privacy and comply with all applicable legislation, regulations and guidelines for the protection of personal data during the use of such wi-fi services. The Company may temporarily or permanently suspend the provision of wi-fi services to Guests that do not comply with their legal obligations or the apartment's wi-fi appropriate usage policy, without any further notification. In this case, the Guest shall refer to the manager of apartments and the wi-fi services can be restored with the prior approval of the manager of the apartments. The Company may, also, temporarily suspend the provision of wi-fi services for maintenance, support of its systems or upgrades & upgrades thereof, in which case the Company can not be held liable against its Guests for the unavailability of wi-fi services for any reason whatsoever, since you understand and acknowledge that this constitutes a legal and valid reason for the unavailability of wi-fi services for a limited duration.
10.12. In case you have a complaint, you are encouraged to bring this to the attention of the manager of the apartments during your stay there. Otherwise, it is possible the Company may not be able to examine your complaint, if it is submitted after your departure. In any event, the Company is not obliged to review or answer to any complaint that is submitted more than one (1) month after the Guest has checked out, in which case you waive your rights to submit such complaint to any competed administrative authority or Court.
- CANCELLATION BY THE HOTEL
The Company may cancel any Booking Confirmation or any booking whatsoever at any time and at no cost or reimbursement owed to the Customer or its Guests. Indicatively, the company may cancel any booking in case:
11.1. The Customer has provided false or misleading information regarding his or her personal identification data and contact details.
11.2. The Customer or his or her Guests infringe any provision of this Agreement, which are all considered material.
11.3 The Company has reasonable grounds to assume that the use of accommodation services may endanger the apartments' operation, the security or the image of the Company in public without being attributed to the apartment or its Company.
In all aforementioned cases the Company has the right to keep the deposit paid by the Customer as reimbursement.
- RELATION WITH BOOKING AGENTS
Airstay Company collaborates with Booking Agents, in order to promote its accommodation services and increase the number of its apartments' bookings. Nevertheless, the Company and its apartments are independent contractors and have no authority or control over them. In this context, we conclude agreements with such Booking Agents but we can not be bound by promises made by them that go beyond what is provided in our website or deviate significantly from our capabilities and rates. In this context, if such third parties promised products or services not provided in our official website or rates that have not been included in our agreements, then we may not be held liable for such misrepresentations or false promises made by Booking Agents.
- THIRD PARTY SERVICES
Airstay allows Third Parties to provide services to our Guests, such as indicatively activities, sports, ski or other water sports, excursions, tours, transportation and any other related services. Such Third Party Services are charged extra by these Third Parties, either directly or through our internet platforms. Airstay has no control over such Third Parties, which are independent companies nor can we impose them specific policies and obligations. However, we encourage them to have in place valid insurance policies and adopt appropriate safety policies. Our Guests may use such Third Party Services on their own free will, choice and responsibility. Airstay and every apartment shall not be held liable for any damage, injury or accident any Guest may incur by using such Third Party Services.
- PRIVACY AND PERSONAL DATA
We collect, use, share, store and process your personal data for many reasons, such as in accordance to Greek Law and Police directives, in order to be able to provide you accommodation and other services and collect charges. With your consent we may, also, collect, use, share, store and process your personal data pertaining to your preferences, choices, conduct, comments and recommendations, in order to provide you with improved and personalized services, as well as provide you with newsletters, marketing and other promotional material, featured specials, send relevant messages or carry out satisfaction & customer surveys.
- LIMITATION OF LIABILITY
15.1. Airstay's liability is set out and governed by the terms and conditions included in the Agreement. In any case, Airstay shall under no circumstances be liable towards the Customer and the Guests for indirect, consequential, special, incidental, or punitive damages, including loss of income or opportunity. Airstay's liability under this Agreement shall be limited to the amounts actually paid by the Customer for accommodation services during their stay, when the relevant incident took place.
15.2. In case of proven harm, injury or damages incurred by any Guest due to the Hotel's or it's employees proven fraudulent, intentional or willful acts or due to their gross negligence, Airstay may be found liable to reimburse the Guest thereof by competent courts. In such case, Airstay's liability may not exceed the amount of five thousand Euros (€ 5.000) as full compensation for any and all damages and harm incurred by such Guest.
15.3 In case of any complaint, damage or injury or any other type of claim against the Company, the Guest must inform the Company accordingly as soon as possible and in no event later than one (1) month after the Guest's departure from the apartment or the occurrence of such event that gave rise to the claim or complaint. After such period, it is acknowledged that the Company will have no liability towards its Guest and be released of any such liability and the Guest waives his or her right to make any claim or initiate any administrative or court proceeding against either the Company or Airstay's apartments in general.
- FORCE MAJEURE
16.1. A "Force Majeure Event" means war or terrorist activity (including cyber attack), riots, civil commotion, nuclear accident or act of God (including flood, storms, tampest, earthquakes or lightning), strikes, action taken by government, fire or serious explosion, malicious damage, diseases, a pandemic or any other situation out of the control of Airstay.
16.2. If the performance of any accommodation or other service by the Company is prevented or its obligations can not be performed by reason of any, or any combination of the Force Majeure Events, the Company shall be entitled at its sole and exclusive choice to either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Customer to change the date of his or her booking at a later time, after the Company's approval, provided, in both cases, that the Customer is notified within reasonable time of the occurrence and nature of the of the Force Majeure Event.
16.3 In addition, the Company may, at its sole and exclusive choice, either cancel the Booking Confirmation and return the deposit to the Customer or provide the opportunity to the Customer to change the date of his or her booking at a later time after the Company's approval, in the following cases:
-The whole or a significant part of the Company's establishment, where are booked rooms are situated shall undergo urgent or mandatory maintenance; or
-There is a failure to supply the apartment with electricity, water or electronic communications that is outside of the Company's control; or
-In order to prevent or limit a pandemic or the spread of any other decease or any other health and safety threat.
- GENERAL PROVISIONS
17.1. The Customer and the Guests may not assign or transfer to any third party any rights or obligations under this Agreement or the Booking Confirmation, in whole or in part, without the prior written consent of the Company.
17.2. No waiver by Airstay of any breach of any provision of this Agreement will constitute a waiver of any other breach of that or any other provision of this Agreement. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from the Agreement by Airstay or the apartments will not operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder by Airstay or the apartments shall preclude any other or further exercise thereof of the exercise of any other right, remedy, power, or privilege of Airstay or the apartments.
17.3. In the event that any of the provisions of these General Terms & Conditions are held to be unenforceable, invalid or illegal, the remaining provisions of these General Terms & Conditions will remain in full force and effect and Airtay will have to amend such unenforceable, invalid or illegal provisions, so as to be valid, legal and enforceable.
17.4. No amendment to or modification of or rescission, termination, or discharge of this Agreement is effective, unless it is in writing and approved by the apartments and Airstay.
We may modify these General Terms & Conditions from time to time. If we do so, we will post the revised version here and change the "Last Updated Version" date (the date it applies from) at the end of this document. Consequently, we recommend that you consult them as published in our official website and regularly, particularly when making a reservation at one of our apartments.
17.5. This Agreement shall be governed by, interpreted and construed in accordance with the Laws of Greece, without regards to any conflicts of laws provisions or principles Any dispute arising out of or in connection with this Agreement, its interpretation, execution or validity, is hereby submitted to the sole and exclusive jurisdiction of the competent courts of Athens-Greece.